Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Device Manager Question

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  • Device Manager Question

    Just installed my MX780 along with the software that I downloaded.

    Was able to configure one profile just fine. My question in whether the G Skill Ripjaws mouse is supposed to be specifically named in Device Manager in either HID category or Mice or other pointing devices category.

    I have HID compliant mouse in both places and the mouse works flawlessly. I just didn't know if Device Manager is supposed to be brand specific than the generic terms used by DM. My OS is Win10 Pro 64-bit in case that matters. Thanks.

  • #2
    Seems like the MX780 mouse is generically named under DM, so you have nothing to worry about.


    • #3
      Thank you so much. I just didn't know how it was to appear in DMgr.

      It's working fine and am very pleased with the mouse and the configuration software.