Gaming Keyboards

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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!

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Topics	Statistics	Last Post
Sticky: KM780 RGB Lighting Profile Preview by G.SKILL Started by G.SKILL, 03-16-2016, 10:55 PM	1 response 5,110 views 0 likes	Last Post by Cloyce 04-18-2018, 02:41 PM
Sticky: KM780 RGB & MX Firmware Downgrade/Reset by G.SKILL Started by G.SKILL, 10-04-2016, 09:43 PM	4 responses 5,233 views 0 likes	Last Post by G.SKILL 02-11-2018, 07:36 PM
Sticky: [TIP] Creating a "default" profile by Carlitos Started by Carlitos, 02-16-2016, 07:05 AM	2 responses 2,788 views 0 likes	Last Post by Rafa 10-10-2017, 02:57 AM
Sticky: KM570 MX/RGB Firmware Manual Reset by G.SKILL Started by G.SKILL, 02-17-2017, 01:25 AM	0 responses 2,715 views 0 likes	Last Post by G.SKILL 02-17-2017, 01:25 AM
Sticky: [Firmware Update] KM570 MX Mechanical Gaming Keyboard by G.SKILL Started by G.SKILL, 10-13-2016, 06:07 PM	0 responses 2,336 views 0 likes	Last Post by G.SKILL 10-13-2016, 06:07 PM
Sticky: [Official] Keyboard Software Updates by G.SKILL Started by G.SKILL, 01-18-2016, 10:24 PM	20 responses 12,428 views 0 likes	Last Post by jcas1098 09-18-2016, 10:51 PM
Sticky: [Workaround] Software does not persist through Windows sleep/lock/logout by G.SKILL Started by G.SKILL, 08-08-2016, 12:27 AM	0 responses 2,060 views 0 likes	Last Post by G.SKILL 08-08-2016, 12:27 AM
distribution last line of keys by AcedoPudo Started by AcedoPudo, 01-08-2018, 02:16 PM	0 responses 97 views 0 likes	Last Post by AcedoPudo 01-08-2018, 02:16 PM
Software bug and lighting issue. by lagcatfour Started by lagcatfour, 12-26-2017, 02:04 PM	1 response 2,937 views 0 likes	Last Post by lagcatfour 12-26-2017, 04:12 PM
Programmable RGB LEDs feature by azeunkn0wn Started by azeunkn0wn, 06-26-2017, 03:19 AM	3 responses 814 views 0 likes	Last Post by Melodros 12-26-2017, 03:01 PM
Incorrect led color - KM780RGB by D-chen Started by D-chen, 12-19-2017, 03:45 PM	1 response 353 views 0 likes	Last Post by azeunkn0wn 12-25-2017, 05:20 PM
KM780MX - .Net error by TedW Started by TedW, 10-03-2017, 02:44 PM	5 responses 1,495 views 0 likes	Last Post by kronickiller 12-11-2017, 01:46 AM
Error installing software for keyboard by mitch.g Started by mitch.g, 11-01-2017, 01:29 AM	4 responses 494 views 0 likes	Last Post by G.SKILL 12-05-2017, 07:40 PM
[SW2.03] The software still requires .NET Framework 3.5 to be preinstalled by LowTechRider Started by LowTechRider, 12-05-2017, 04:48 AM	0 responses 260 views 0 likes	Last Post by LowTechRider 12-05-2017, 04:48 AM
Software doesn't recognize MX780 Keyboard by nuschler22 Started by nuschler22, 12-02-2017, 06:23 AM	0 responses 279 views 0 likes	Last Post by nuschler22 12-02-2017, 06:23 AM
Profile corruption and general disappointment by Saturnus Started by Saturnus, 07-02-2017, 04:08 AM	12 responses 981 views 0 likes	Last Post by Rafa 11-23-2017, 02:22 AM
KM780 Keyboard - Can I use modifier keys to make a multi-key bind? by T2Apex Started by T2Apex, 10-02-2017, 05:05 PM	11 responses 692 views 0 likes	Last Post by Rafa 11-23-2017, 02:17 AM

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