Hello. I'm a customer that bought the G.Skill KM780RGB some time ago, and I've been having issues since day one. First being mild annoyances, now it's borderline unusable.
First thing that happened was a sound issue. Every time I had the keyboard with lights on, there would be a high toned, constant sound coming from the keyboard, specifically from above the numpad. I sent the audio to support explaining my issue and they stopped answering after a few messages. I had to send another message TWO MONTHS LATER to get an answer, with them not responding again after a few more messages.
This was the last message: "Thank you for the sound clip. Try lowering the LED lights to see if sound changes. I believe it is the sound of power. Do you have the latest firmware and software? "
I then answered: "Yes, I installed the latest firmware and software, that's when the problem started. When I had in clean off the box it only had three lights with preestablished pattern, red, green, and blue. When I installed the software I was able to customize it at will, and also the problem with the sound started immediately after it."
There hasn't been a response nor offer for a replacement since then.
After this issue, I boxed the keyboard and used another one. Now, some time later, I unboxed it and started using it again.
Week one, some LEDs don't turn off. Immediately after connecting, red LEDS from the M3 row downwards are always on, and green LEDs from Mute downwards are always on.
Week two, suddenly there are double keypresses. I'm really fast at typing so me sticking my finger in a key for a long period of time is not an option.
This irritated me, so I searched the Internet and found this forum (and the V037 downgrade that supposedly fixes it) with no luck at all. All issues are still rampant. High pitch noise, specific keys being always turned on, and double keypresses. This keyboard has at most two months of use.
I'm really, really disappointed. But there might be a last resort of some kind. Any advice?
First thing that happened was a sound issue. Every time I had the keyboard with lights on, there would be a high toned, constant sound coming from the keyboard, specifically from above the numpad. I sent the audio to support explaining my issue and they stopped answering after a few messages. I had to send another message TWO MONTHS LATER to get an answer, with them not responding again after a few more messages.
This was the last message: "Thank you for the sound clip. Try lowering the LED lights to see if sound changes. I believe it is the sound of power. Do you have the latest firmware and software? "
I then answered: "Yes, I installed the latest firmware and software, that's when the problem started. When I had in clean off the box it only had three lights with preestablished pattern, red, green, and blue. When I installed the software I was able to customize it at will, and also the problem with the sound started immediately after it."
There hasn't been a response nor offer for a replacement since then.
After this issue, I boxed the keyboard and used another one. Now, some time later, I unboxed it and started using it again.
Week one, some LEDs don't turn off. Immediately after connecting, red LEDS from the M3 row downwards are always on, and green LEDs from Mute downwards are always on.
Week two, suddenly there are double keypresses. I'm really fast at typing so me sticking my finger in a key for a long period of time is not an option.
This irritated me, so I searched the Internet and found this forum (and the V037 downgrade that supposedly fixes it) with no luck at all. All issues are still rampant. High pitch noise, specific keys being always turned on, and double keypresses. This keyboard has at most two months of use.
I'm really, really disappointed. But there might be a last resort of some kind. Any advice?
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