Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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KM780 Profile switch not always working?

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  • KM780 Profile switch not always working?

    I recently got the KM780 RGB keyboard and am still getting to know all the stuff you can do with the driver software.
    One cool thing is the possibility of switching profiles based on the currently running program.
    The first thing I wanted to try this with is LibreOffice which I am using as my office suite.
    Sadly, it won't work. I tried using the .exe for Writer and the overall soffice.exe (for being able to switch the profile no matter what part of the suite I am using), but to no avail.
    For Notepad (yes, the standard Windows thingy) it works just fine, as it does for others.
    Any information on how or why this might be the case?

    Thanks in advance!

    For the standard information:
    1) SW 2.03, FW 76
    2) I just got the keyboard, so it's a new installation
    3) Ripjaws KM780 RGB, German layout
    4) Windows 7 Home Premium 64 Bit
    5) USB 2.0 mainboard ports
    6) ASUS H170M Plus
    7) Avira Antivirus / Comodo Firewall 10
    8) Logitech MX Revolution (connected via Bluetooth)