Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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KM780 Driver Crash on Lighting Effect enable

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  • KM780 Driver Crash on Lighting Effect enable

    Hi everyone!

    I have an issue with the driver software crashing for me.
    Like the title suggests, this happens every single time I re-enable the lighting effect on a mode where it was disabled before.
    See the attached screenshots for what happens (it's German, but you get the idea).
    Not only that, but my mouse freezes, too for a few seconds.

    It's not the end of the world 'cause I can create a new profile and work my way from there but it's a nuisance nonetheless.
    So if you could work that out, it'd be great!

    For the standard information:
    1) SW 2.03, FW 76
    2) I just got the keyboard, so it's a new installation
    3) Ripjaws KM780 RGB, German layout
    4) Windows 7 Home Premium 64 Bit
    5) USB 2.0 mainboard ports
    6) ASUS H170M Plus
    7) Avira Antivirus / Comodo Firewall 10
    8) Logitech MX Revolution (connected via Bluetooth)
    lighting disabled lighting enabled, crash (it's German, but you get the idea)