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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

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Keyboard disables keys automatically

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  • #1

    Keyboard disables keys automatically

    Twice since I've been using the KM570, I've turned the PC on and the keyboard doesn't light up at all. At first I thought the computer was still asleep, but the PC was on. Eventually I looked at the keyboard settings and all of the keys had been marked red as "Disabled". I was able to go in and undo this so I could use the keyboard again, but I don't know why this happened.
    KM570 RGB keyboard, Win10 Home, i7 4.2GHz CPU, 16GB RAM, 64-bit OS, Neon_M7 mouse
    Tags: disable, keyobard, km570
  • #2
    Looks like this is covered in the the software update? I'm not at home to compare software versions with what is posted above and what I'm running.
    KM570 RGB keyboard, Win10 Home, i7 4.2GHz CPU, 16GB RAM, 64-bit OS, Neon_M7 mouse

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    • #3
      Well, I checked, and software and firmware are both up-to-date.

      However, I haven't had this problem in a couple of weeks. Weird that it might be resolved by doing nothing.
      KM570 RGB keyboard, Win10 Home, i7 4.2GHz CPU, 16GB RAM, 64-bit OS, Neon_M7 mouse

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