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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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KM780 RGB & MX Firmware Downgrade/Reset

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  • KM780 RGB & MX Firmware Downgrade/Reset

    In some cases, firmware may be corrupt, causing usage issues on the KM780 MX/RGB keyboard. Please download and follow the instructions below to reset the firmware. The included firmware version is FW26 for KM780 MX and FW46 for KM780 RGB; please use the firmware update in the program files folder (folder name: FWUpdate) for later firmware versions. It's recommended to reinstall the software after resetting the firmware (similar to step 9c) to ensure matching firmware and software versions.



    ================================
    -------- KM780 MX INSTRUCTIONS ----------
    ================================
    Download link for KM780 MX: http://www.gskill.com/gskill-device/...M780_MX_26.zip

    1. Locate the small hole under the leg standoff on the upper left corner (underside of the MR key).
    2. Unplug the keyboard.
    3. Use a paper clip, or something similar, and insert into hole. You should feel a click or something pressed down.
    4. While it is being pressed, insert and connect both USB connectors. Keyboard will not function and LED will not light at this time.
    5. Go to My Computer, there should be a drive with 64KB size (Drive Name: "CRP DISABLD" or "CRP1 ENABLD").
    6. Delete the drive contents (should be a single file named "firmware.bin"), then copy the GSKILL_KM780_MX_V0018.bin file into the drive.
    7. Remove the paper clip, and reconnect the USB again.
    8. Once keyboard LED is lit up, confirm keyboard is functioning by pressing Windows key.
    9a. Execute and run FWUpdate.exe from the "FWUpdate_KM780_MX_26" folder, with Administrator rights (right click on FWUpdate.exe and click "Run as Administrator"). Wait until update is complete.
    9b. Alternatively, if the G.SKILL driver software is already installed, the paired firmware version can also be found at C:\Program Files (x86)\G.Skill\G.SKILL RIPJAWS KM780 MX\FWUpdate
    9c. If G.SKILL driver software is not installed, you may obtain the latest firmware version by downloading and installing the G.SKILL latest software driver from the G.SKILL website. (www.gskill.com/en/download)



    ================================
    -------- KM780 RGB INSTRUCTIONS ----------
    ================================
    Download link for KM780 RGB: http://www.gskill.com/gskill-device/...780_RGB_46.zip

    1. Locate the small hole under the leg standoff on the upper left corner (underside of the MR key).
    2. Unplug the keyboard.
    3. Use a paper clip, or something similar, and insert into hole. You should feel a click or something pressed down.
    4. While it is being pressed, insert and connect both USB connectors. Keyboard will not function and LED will not light at this time.
    5. Go to My Computer, there should be a drive with 64KB size (Drive Name: "CRP DISABLD" or "CRP1 ENABLD").
    6. Delete the drive contents (should be a single file named "firmware.bin"), then copy the GSKILL_KM780_RGB_V0037.bin file into the drive.
    7. Remove the paper clip, and reconnect the USB again.
    8. Once keyboard LED is lit up, confirm keyboard is functioning by pressing Windows key.
    9a. Execute and run FWUpdate.exe from the "FWUpdate_KM780_RGB_46" folder, with Administrator rights (right click on FWUpdate.exe and click "Run as Administrator"). Wait until update is complete.
    9b. Alternatively, if the G.SKILL driver software is already installed, the paired firmware version can also be found at C:\Program Files (x86)\G.Skill\G.SKILL RIPJAWS KM780 RGB\FWUpdate
    9c. If G.SKILL driver software is not installed, you may obtain the latest firmware version by downloading and installing the G.SKILL latest software driver from the G.SKILL website. (www.gskill.com/en/download)
    Last edited by G.SKILL; 10-10-2016, 07:01 PM. Reason: Adding KM780 RGB keyboard instructions

  • #2
    you're kidding cannot access this via programming

    a paperclip


    This firmware is Keylogging us I was on up to date drivers now I'm on MS drivers no gskill stuff and months later it just reoccurs?
    MY RIG:
    "THOR's Hammer"
    http://www.modsrigs.com/detail.aspx?BuildID=35441

    Comment


    • #3
      So I was getting the error that this guy was getting, https://www.gskill.us/forum/showthread.php?t=13985 , so I clicked on the link he was told to fix his issue, and I followed the steps here. I managed to get the keyboard to let me access the 64kb drive, but no matter how many times I unplug it and plug it back in it will not light back up, and keeps letting me access the 64kb drive even when I dont have anything in the hole to depress whatever switch is in there.

      How do I fix this? I had to get my old membrane keyboard out just to type this up.

      Comment


      • #4
        Originally posted by Snebbik View Post
        So I was getting the error that this guy was getting, https://www.gskill.us/forum/showthread.php?t=13985 , so I clicked on the link he was told to fix his issue, and I followed the steps here. I managed to get the keyboard to let me access the 64kb drive, but no matter how many times I unplug it and plug it back in it will not light back up, and keeps letting me access the 64kb drive even when I dont have anything in the hole to depress whatever switch is in there.

        How do I fix this? I had to get my old membrane keyboard out just to type this up.
        I have the km780MX and everytime I plug the keyboard in it just pulls up the CRP1 ENABLD drive

        Comment


        • #5
          Snebbik,

          If you aren't pressing down on the pinhole switch when plugging it in (and you've already copied in the correct firmware BIN file), and it's still giving you the CRP1 ENABLD drive, then the switch is probably stuck. Try inserting a paper clip in the pinhole and click a few times to see if you can get the switch to un-stick.

          If that doesn't work, then you'll probably have to RMA the keyboard.

          Comment

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