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Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

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[Official] Keyboard Software Updates

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  • [Official] Keyboard Software Updates

    Discuss and download the latest software releases here!

    We're always working on adding new features and fixing bugs, so check back often for updates.

    KM780/KM780R RGB Mechanical Gaming Keyboard
    Latest Version
    >> Download Here <<

    Software Version: 2.03
    Firmware Version: 76
    Release Date: October 3, 2017
    - Updated "Launch Program" under key assignment to allow opening files.
    - Various bug fixes.

    Software Version: 2.01
    Firmware Version: 75
    Release Date: Sept 11, 2017
    - Improved LED color accuracy
    - Fixed an issue where keyboard stops working upon entering BIOS
    - Fixed an issue where mode names become stacked
    - Fixed an issue where the UI language resets to English on program start
    - Fixed an issue where Profile names are incorrectly saved in some instances
    - Fixed an issue where firmware version number is incorrectly detected

    Software Version: 2.00
    Firmware Version: 74
    Release Date: Aug 28, 2017
    Major Changes:
    - Codebase is rewritten in C++. (.NET Framework is no longer required)
    - If the current profile set is saved onto the device memory, any setting changes in the profile
    set is automatically updated to the device, and creating a new mode will also automatically
    save into the respective mode slot. In other words, “Save to Device Memory” is no longer
    required for the current profile set. “Save to Device Memory” is only required if you choose to
    create and/or apply another profile set. (A single “profile set” includes 3 modes)
    - Exported configuration files have been redesigned, and now allows “Import All Configuration
    Files and Settings” in the software setting menu (wrench icon on upper right).

    Menu Layout:
    - [LIGHTING] “Lighting” menu is redesigned to enhance user friendliness.
    - [LIGHTING] A lighting preview function is added to the “Lighting” menu.
    - [LIGHTING] The digital volume display on the keyboard can now be disabled.
    - [MACROS / CUSTOMIZE] A “Refresh All Macros” button has been added to the “Customize”
    and “Macros” tab to update the macro to your profile set. If a macro has been edited, this
    button can be clicked to refresh and update the macro on the device.
    - [LIGHTING PROFILES] An “Apply” button has been added, so you can apply the lighting effect
    to the current mode.

    Changes:
    - [LIGHTING PROFILES] Added “Up” and “Down” directions to “Wave”.
    - [LIGHTING PROFILES] Added a new “Rain” lighting effect, with “Up”, “Down”, “Left”, and
    “Right” directions.
    - [LIGHTING PROFILES] Renamed “Reactive” to “Sonic”.
    - [TIMER] Added “Text Size” and “Font Color” option for the on-screen display text.
    - Fixed the issue where software closes upon Windows logoff or lock.
    - Edited various text strings for clarity.
    - Various bug fixes.


    Software Version: 0.107
    Firmware Version: 60
    Release Date: Dec 20, 2016
    - Reduced volume display flickering when volume wheel is turned.

    Software Version: 0.106
    Firmware Version: 60
    Release Date: Oct 19, 2016
    - Fixed a bug where enabling Cycle-type lighting for Timer or Sleep settings would cause lighting issues.
    - Fixed a bug when the system is turned off but still connected to power, pressing keys would cause the keyboard to light up and lock up.
    - Fixed a bug where the macro cannot be deleted if it is the only macro profile in the list.
    - Updated the way how Timer and Sleep keeps time.
    - Various bug fixes.

    Software Version: 0.105
    Firmware Version: 57
    Release Date: Aug 29, 2016
    - Fixed a bug where resetting under Windows 10 has no effect.
    - Fixed a bug where a key assignment would be stuck to a G-key.
    - Fixed a bug where the software would ask to save the settings upon closing the window immediately after “Save to Device Memory” was clicked.
    - Fixed translation and language errors.
    - Various bug fixes



    KM780/KM780R MX Mechanical Gaming Keyboard
    Latest Version
    >> Download Here <<

    Software Version (SW): 0.91
    Firmware Version (FW): 29
    Release Date: Nov 25, 2016
    - Fixed a bug where recording macros in AZERTY keyboard layout would output as QWERTY keys.

    Software Version (SW): 0.90
    Firmware Version (FW): 29
    Release Date: Oct 19, 2016
    - Fixed a bug when using toggling macros, an action while the macro is running sometimes causes the macro to be stuck on a certain action.
    - Fixed some UI translation errors

    Software Version (SW): 0.89
    Firmware Version (FW): 28
    Release Date: Jul 14, 2016
    - Fixed a bug where software would crash if Profile name contains the period character or if there is a space at the end of the Profile name.
    - Fixed a bug where certain keys in EU-language layouts would not light up.
    - Fixed a bug where deleting Macro or Text Macro from "Key Assignment" would cause display errors.
    - Updated an incorrectly shown unit label as "ms" to the correct "0ms" under Macros menu.
    - Removed "Manual" option from software setting.
    - Various bug fixes

    Software Version (SW): 0.85
    Firmware Version (FW): 27
    Release Date: Mar 21, 2016
    - Fixed a bug where two or more Profiles with the same 「Link Program」 destination would cause the software to go into an endless loop.
    - Fixed a bug where 「Reset to Default Setting」 may only reset a single mode, instead of the complete profile.
    - Fixed a bug where a deleted Profile name may still be listed.
    - Updated UI language translation
    - Various bug fixes

    Software Version (SW): 0.80
    Firmware Version (FW): 26
    Release Date: Mar 4, 2016
    - Fixed a bug where switching/logging off users may cause the keyboard to be unresponsive
    - Fixed a bug where where in some layouts, non-NA language keys do not light up
    - Fixed a bug where continuous macro would disrupt other key inputs (Thanks to W.F.)
    - Various bug fixes and UI updates

    Software Version (SW): 0.77
    Firmware Version (FW): 23
    Release Date: Feb 5, 2016
    - Added directional options to 「Wave」 lighting effect
    - Added support for non-NA language keyboard layouts
    - Added .NET 3.5 setup package into installer
    - Various bug fixes and UI updates

    Software Version (SW): 0.73
    Firmware Version (FW): 23
    Release Date: Jan 22, 2016
    - Fixed a bug where Num Lock key is not correctly displaying lighting
    - Various bug fixes

    Software Version (SW): 0.71
    Firmware Version (FW): 23
    Release Date: Dec 24, 2015
    - Updated key brightness to affect macro/mode/media key brightness (0% = off)
    - Updated file name characters to follow Windows OS rules (cannot use \ / : * ? 「 < > |)
    - Combined 「Firmware Update」 and 「Software Update」 into a single 「Check Update」 option
    - Added 3 new lighting effects (Wave, Ripple, Reactive2)
    - Added a duration setting to lighting effects
    - Added 「Add」, 「Delete」, and 「Edit」 buttons to 「Macro」 and 「Text」 options in Key Assignment
    - Added save confirmation upon exiting program
    - Added a USB device notification during the installation process
    - Added 「Export All Profiles and Settings」 option in Setup (wrench icon)
    - Added Korean, Simplified Chinese, German, French, Spanish, Portuguese, and UK languages
    - Various bug fixes


    KM570 RGB Mechanical Gaming Keyboard
    Latest Version
    >> Download Here <<

    Software Version: 2.01
    Firmware Version: 23
    Release Date: Oct 2, 2017
    - Updated "Launch Program" under key assignment to allow opening files.

    Software Version: 2.00
    Firmware Version: 23
    Release Date: Sept 20, 2017
    Major Changes:
    - If the current profile is saved onto the device memory, any setting changes to the profile is automatically updated to the device. In other words, “Save to Device Memory” is no longer required for the current profile. “Save to Device Memory” is only required if you choose to create and/or apply another profile.
    - Exported configuration files have been redesigned, and now allows “Import All Configuration Files and Settings” in the software setting menu (wrench icon on upper right).

    Menu Layout:
    - [LIGHTING] “Lighting” menu is redesigned to enhance user friendliness.
    - [LIGHTING] A lighting preview function is added to the “Lighting” menu.
    - [MACROS / CUSTOMIZE] A “Update Edited Macros” button has been added to the “Customize” and “Macros” tab to update the macro to your profile. If a macro has been edited, this button can be clicked to refresh and update the macro on the device.
    - [LIGHTING PROFILES] An “Apply” button has been added, so you can immediately apply the lighting effect to the keyboard in the current profile.

    Changes:
    - [LIGHTING PROFILES] Added “Up” and “Down” directions to “Wave”.
    - [LIGHTING PROFILES] Renamed “Reactive” to “Sonic”.
    - [TIMER] Added “Text Size” and “Font Color” option for the on-screen display text.
    - Fixed the issue where software closes upon Windows logoff or lock.
    - Edited various text strings for clarity.
    - Various bug fixes.


    Update Log
    [2016-01-19] First Post
    [2016-01-22] Update for KM780 RGB and KM780 MX
    [2016-02-22] Update for KM780 RGB
    [2016-03-04] Update for KM780 RGB and KM780 MX
    [2016-03-23] Update for KM780 MX
    [2016-05-30] Update for KM780 RGB (full RGB support)
    [2016-06-13] Update for KM780 RGB (fixed EU layout key issue)
    [2016-06-30] Update for KM780 RGB
    [2016-07-14] Update for KM780 MX
    [2016-08-29] Update for KM780 RGB
    [2016-10-19] Update for KM780 RGB and KM780 MX
    [2016-11-25] Update for KM780 MX
    [2016-12-20] Update for KM780 RGB
    [2017-08-28] Update 2.0 for KM780 RGB
    [2017-09-11] Update for KM780 RGB (2.01)
    [2017-09-20] Update 2.0 for KM570 RGB
    [2017-10-02] Update for KM570 RGB (2.01)
    [2017-10-03] Update for KM780 RGB (2.03)
    Last edited by G.SKILL; 10-03-2017, 12:55 AM. Reason: Software Updates

  • #2
    seemed this year started with a steady monthly update for the KM780 RGB. what is the estimation for the next release?

    yes, we keep checking the software download page, no need to add that again. please just an actual update on the progress for the less than functioning "full RGB" options.
    MSI Z97 KRAIT | i7-4790K 4.6GHz \ Thermaltake Water 3.0 Extreme | G.Skill Ripjaws Z DDR3 2400 2x4GB | PCS+ 8GB R9 290X | SSDs: 720GB | HDs: 11TB | beQuiet! Dark Power Pro 11 750w | Anidees AI Crystal | Logitech G600 \ Corsair M95 | G.Skill KM780 RGB (Red) | Corsair Gaming VOID 7.1 | Windows 10 Pro x64 | Lenovo IdeaPad G780

    Comment


    • #3
      Hi Gobonzo,

      The new software release is out. Please check our download page to update. Thank you for your patience during this time!

      Comment


      • #4
        The tilde/hash (~/#) key still does not illuminate in background/single key color mode on the UK KM780 RGB and has now broken the ('/@) key as well! I tried rolling back to 0.87 but the problem persists. All I can type with the ('/@) key is (#/~)!
        Last edited by DeadMan3000; 05-31-2016, 05:53 PM.

        Comment


        • #5
          Hi DeadMan3000,

          To revert back to 0.87 software, please also reflash and downgrade the firmware to match the software. To do so, please see the thread: http://www.gskill.us/forum/showthread.php?t=13957

          Comment


          • #6
            Are your team aware of this issue? I am not the only international customer complaining of this problem. Can you tell me if a hotfix is in the works? I have worked around the problem by remapping the keys but I really am shocked that this was not picked up during development. Your development team seem incapable of programming the keyboard firmware to include correct international character sets and also incapable of illuminating the keys correctly on international layouts.

            Please can you let us know what is being done to address this.

            Comment


            • #7
              I understand errors can happen from time to time. What makes the difference is how errors are handled. The only fix given so far by G.Skill is going back to a previous firmware. Beyond that, the international customers do not know what to expect, if a revised FW is coming soon or not coming at all until the next big SW/FW revision. Some information would be really appreciated

              Comment


              • #8
                We are making changes to the software since your feedback on the forums. The fixed version is being written right now and should be released this coming week.

                We are truly sorry that this major update contained an error for the EU language layout keyboards. Our team has identified the problem and will be editing the software logic to prevent similar issues from happening in the future.

                Comment


                • #9
                  Please let them know we are still waiting for a fix on the (#/~) LED not lighting up in single color mode on the UK layout as well. It's not just a messed up international layout.

                  Thanks.

                  Comment


                  • #10
                    + international layout broken
                    + Firmware 100 let my "page down" button flashing all the time as soon as my computer goes into standby. Even when I shut down the computer the key is still flashing too

                    Comment


                    • #11
                      New update software version 0.102 has fixed EU/international language layout key issues. Please download here.

                      Thank you all for being patient with us.

                      Comment


                      • #12
                        it's working now

                        But in my case after install and firmware update the layout didn't change, I had to do a restore default settings manually in the software to get the layout work .

                        Good Job

                        Comment


                        • #13
                          LOL, just updated my keyboard and found out that the Mode and Media keys were RGB all along!
                          Why wasn't this implemented in prior releases?

                          Comment


                          • #14
                            Surprise! XD

                            The unofficial answer would be that our memory RD team found a way to overclock the LED lights so that the Red LED can produce a higher frequency light wave to produce higher frequency colors (think rainbow; and red is the lowest frequency of the visible spectrum). Due to this new way of overclocking LED, it's taken us a while to implement this method into our software.
                            Last edited by G.SKILL; 06-15-2016, 06:18 PM.

                            Comment


                            • #15
                              Originally posted by GSKILL View Post
                              The unofficial answer would be that our memory RD team found a way to overclock the LED lights so that the Red LED can produce a higher frequency light wave to produce higher frequency colors (think rainbow; and red is the lowest frequency of the visible spectrum). Due to this new way of overclocking LED, it's taken us a while to implement this method into our software.
                              Funniest ******** I heard in a while, but at least I haven't found any issues yet

                              Comment

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