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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Can't install gskill sound driver

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  • Can't install gskill sound driver

    My headset works with the default windows sound driver,

    I tried every usb port to install the g.skill headset driver, every time the same issue: "Please connect the g.skill ripjaws sr910"

    and then "g.skill ripjaws sr910 does not exist, the installation program will terminated now"...

    it seems to be an issue with some new windows usb parameters who worked perfectly before...
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