Announcement

Collapse
No announcement yet.

[Trident Z RGB] Third party software support

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • [Trident Z RGB] Third party software support

    We've been working with motherboard partners to allow syncing with our Trident Z RGB lighting with other supported components through motherboard software. Please do note that there are some limitations and/or requirements, so make sure to double check or lighting effects might not work properly. We hope to update this list when information is confirmed and made available by the respective vendors.


    1. ASUS Aura Sync
    - Not recommended to install both Aura Sync and Trident Z RGB Control software at the same time.

    2. MSI Mystic Light
    - Must have Trident Z RGB Control software installed for the "LightingService" to run in the background, but does not need the Trident Z RGB software to be opened. (If Trident Z RGB software is not installed, then Mystic Light would only be able to set lighting effects to one module.)
    - MSI X299 motherboards have Trident Z RGB recognition issues. Until this is resolved by MSI, please use the G.SKILL Trident Z RGB lighting control software to control memory RGB lighting.

    3. Gigabyte RGB Fusion
    - Only motherboards based on the Z370, X299, and X399 chipsets are supported.
    - Not recommended to install both RGB Fusion and Trident Z RGB Control software at the same time.


    If you're having trouble with lighting control, a few things to check are:
    1. Update BIOS to the latest version
    2. Check the software version, and find the latest version for your motherboard
    3. Use Trident Z RGB Control software v1.00.28 or later
    Last edited by G.SKILL; 04-08-2018, 10:00 PM.

  • #2
    Hi,
    I own an MSI B350 Tomahawk Arctic and a pair of Trident Z RGB. As you stated in this post I should be able to control the lighting via MSIs Mystic Light Sync software. However I am not able to do that. Could you please clarify if this works for Mystic Light AND Mystic Light Sync? As I understand both are failry different. Mystic Light is a standalone application on higher end boards (similar to Asus Aura) whereas Mystic Light Sync is a less capable version of it integrated in MSIs Gaming App.

    Comment


    • #3
      Is it possible to control the Trident Z RGB RAM with ASUS Aura Sync on a ASRock Fatal1ty Z170 Professional Gaming i7 DDR4 LGA 1151 Motherboard ?

      Comment


      • #4
        Hi d.giessing,

        MSI's software naming is rather confusing, but we've gotten in contact MSI and double check on their software compatibility. MSI Gaming App is not capable of controlling Trident Z RGB lighting, but does include additional motherboard setting options that may not be available in the MSI Mystic Light software.

        Only MSI Mystic Light software is capable of Trident Z RGB lighting control, as described in the first post of this thread. At the time of writing, we're able to confirm that MSI Mystic Light 2.0.0.32 works. Below are the list of supported motherboards, according to their software Release Note for version 2.0.0.32.

        MS-7A90|1.x X299 GAMING M7 ACK,
        MS-7A91|1.x X299 XPOWER GAMING AC,
        MS-7A95|1.x X299 GAMING PRO CARBON,
        MS-7A95|1.x X299 GAMING PRO CARBON AC,
        MS-7A93|1.x X299 SLI PLUS,
        MS-7A94|1.x X299-S01,
        MS-7A94|1.x X299 RAIDER,
        MS-7B05|1.x X299 TOMAHAWK AC,
        MS-7B05|1.x X299 TOMAHAWK,
        MS-7B05|2.x X299 TOMAHAWK ARCTIC AC,
        MS-7B05|2.x X299 TOMAHAWK ARCTIC,
        MS-7B06|1.x X299M GAMING PRO CARBON AC,
        MS-7B40|1.X X299M-A PRO,

        MS-7B09|1.x X399 GAMING PRO CARBON AC,
        MS-7B09|2.x X399 SLI PLUS,

        MS-7B58|1.x Z370 GAMING M5,
        MS-7B61|1.X Z370 GAMING PLUS,
        MS-7A98|2.X Z370 GODLIKE GAMING,
        MS-7B44|1.X Z370M GAMING PRO AC,
        MS-7B45|1.X Z370 GAMING CARBON,
        MS-7B46|1.X Z370 KRAIT GAMING,
        MS-7B46|2.X Z370 SLI PLUS,
        MS-7B47|1.X Z370 TOMAHAWK,
        MS-7B48|1.X Z370-A PRO,
        MS-7B48|1.X Z370-S01,
        MS-7B49|1.X Z370 PC PRO,
        MS-7B43|1.X Z370I GAMING PRO CARBON AC,
        MS-7B45|2.X Z370 GAMING PRO CARBON,
        MS-7B45|2.X Z370 GAMING PRO CARBON AC,
        MS-7B48|1.X Z370-OC PRO,
        MS-7B54|1.X Z370M MORTAR

        For additional information or for specific details of MSI Mystic Light support, we would recommend you to contact MSI directly.

        Comment


        • #5
          Originally posted by G.SKILL View Post
          Hi d.giessing,

          MSI's software naming is rather confusing, but we've gotten in contact MSI and double check on their software compatibility. MSI Gaming App is not capable of controlling Trident Z RGB lighting, but does include additional motherboard setting options that may not be available in the MSI Mystic Light software.

          Only MSI Mystic Light software is capable of Trident Z RGB lighting control, as described in the first post of this thread. At the time of writing, we're able to confirm that MSI Mystic Light 2.0.0.32 works. Below are the list of supported motherboards, according to their software Release Note for version 2.0.0.32.

          MS-7A90|1.x X299 GAMING M7 ACK,
          MS-7A91|1.x X299 XPOWER GAMING AC,
          MS-7A95|1.x X299 GAMING PRO CARBON,
          MS-7A95|1.x X299 GAMING PRO CARBON AC,
          MS-7A93|1.x X299 SLI PLUS,
          MS-7A94|1.x X299-S01,
          MS-7A94|1.x X299 RAIDER,
          MS-7B05|1.x X299 TOMAHAWK AC,
          MS-7B05|1.x X299 TOMAHAWK,
          MS-7B05|2.x X299 TOMAHAWK ARCTIC AC,
          MS-7B05|2.x X299 TOMAHAWK ARCTIC,
          MS-7B06|1.x X299M GAMING PRO CARBON AC,
          MS-7B40|1.X X299M-A PRO,

          MS-7B09|1.x X399 GAMING PRO CARBON AC,
          MS-7B09|2.x X399 SLI PLUS,

          MS-7B58|1.x Z370 GAMING M5,
          MS-7B61|1.X Z370 GAMING PLUS,
          MS-7A98|2.X Z370 GODLIKE GAMING,
          MS-7B44|1.X Z370M GAMING PRO AC,
          MS-7B45|1.X Z370 GAMING CARBON,
          MS-7B46|1.X Z370 KRAIT GAMING,
          MS-7B46|2.X Z370 SLI PLUS,
          MS-7B47|1.X Z370 TOMAHAWK,
          MS-7B48|1.X Z370-A PRO,
          MS-7B48|1.X Z370-S01,
          MS-7B49|1.X Z370 PC PRO,
          MS-7B43|1.X Z370I GAMING PRO CARBON AC,
          MS-7B45|2.X Z370 GAMING PRO CARBON,
          MS-7B45|2.X Z370 GAMING PRO CARBON AC,
          MS-7B48|1.X Z370-OC PRO,
          MS-7B54|1.X Z370M MORTAR

          For additional information or for specific details of MSI Mystic Light support, we would recommend you to contact MSI directly.
          Thank you for the answer. Wow MSI just skipped Full RGB Control for the full Ryzen Lineup. Never buying anything from them again.

          Comment


          • #6
            I have the X299 GAMING PRO CARBON AC with latest BIOS.
            I cannot get TridentZ RGB to sync with Mystic light. I have "lighting service" running in the background. Am I missing something?

            Comment


            • #7
              Is the memory config part showing up in the Mystic Light software? If it is, try going into the Services window and right click on LightingService and restart the service. Also, do you have v1.00.28 software version of the LightingService?

              Please also let us know the model number of the memory kit, and the first eight digits of the serial number (located on the module). Thanks.

              Comment


              • #8
                Hi, and thanks for the response.
                No, unfortunately the memory config part is not showing up in Mystic light. I do have the lasted versions of both Mystic Light, and Gksill software.
                Memory Information -
                Model Number:F4-3200C16Q-32GTZR
                Serial: (I took from barcode on back of box, hope thats right) Set #1: 84835402
                Set #2: 47196920
                Last edited by MrTrumpz; 03-27-2018, 03:46 PM.

                Comment


                • #9
                  Hi, The serial numbers should be under the bar code and starts with "1". The two numbers you've found are the product UPC and EAN numbers. And since the kit also has 4 modules, there should be 4 consecutive serial numbers.

                  We'll check with the engineering team to see if there's something we missed. In the meantime, can you check if the modules are installed in the correct slots? If it's a quad-channel supported processor, it should be [x][_][x][_][CPU][_][x][_][x], where [x] are populated. Thanks.
                  Last edited by G.SKILL; 03-27-2018, 06:44 PM. Reason: Added more information on serial numbers.

                  Comment


                  • #10
                    Okay, so I have the serials:
                    But they all start with the same 8 digits:
                    18030139 (they all end sequentially with 99[X] where [X] increases by one number)
                    All modules are installed properly "[x][_][x][_][CPU][_][x][_][x], where [x] are populated"
                    i9 7900x Quad Channel.

                    Comment


                    • #11
                      Originally posted by d.giessing View Post

                      Thank you for the answer. Wow MSI just skipped Full RGB Control for the full Ryzen Lineup. Never buying anything from them again.
                      Well, not sure why they're skipping the X370 chipset, but in their latest release, it seems like the X470 chipset has been added to software support from Mystic Light.

                      Here's the list of supported motherboards from their v.2.0.0.50 software Release Note.

                      MS-7A90|1.x X299 GAMING M7 ACK, MS-7A91|1.x X299 XPOWER GAMING AC,
                      MS-7A95|1.x X299 GAMING PRO CARBON, MS-7A95|1.x X299 GAMING PRO CARBON AC,
                      MS-7A93|1.x X299 SLI PLUS, MS-7A94|1.x X299-S01,
                      MS-7A94|1.x X299 RAIDER, MS-7B05|1.x X299 TOMAHAWK AC,
                      MS-7B05|1.x X299 TOMAHAWK, MS-7B05|2.x X299 TOMAHAWK ARCTIC AC,
                      MS-7B05|2.x X299 TOMAHAWK ARCTIC, MS-7B06|1.x X299M GAMING PRO CARBON AC,
                      MS-7B40|1.X X299M-A PRO,

                      MS-7B09|1.x X399 GAMING PRO CARBON AC, MS-7B09|2.x X399 SLI PLUS,

                      MS-7B58|1.x Z370 GAMING M5, MS-7B61|1.X Z370 GAMING PLUS,
                      MS-7A98|2.X Z370 GODLIKE GAMING, MS-7B44|1.X Z370M GAMING PRO AC,
                      MS-7B45|1.X Z370 GAMING CARBON, MS-7B46|1.X Z370 KRAIT GAMING,
                      MS-7B46|2.X Z370 SLI PLUS, MS-7B47|1.X Z370 TOMAHAWK,
                      MS-7B48|1.X Z370-A PRO, MS-7B48|1.X Z370-S01,
                      MS-7B49|1.X Z370 PC PRO, MS-7B43|1.X Z370I GAMING PRO CARBON AC,
                      MS-7B45|2.X Z370 GAMING PRO CARBON, MS-7B45|2.X Z370 GAMING PRO CARBON AC,
                      MS-7B48|1.X Z370-OC PRO, MS-7B54|1.X Z370M MORTAR,
                      MS-7B73|1.X Z370 OC GAMING,

                      MS-7B22|2.X H370 GAMING PLUS, MS-7B22|2.X B360 GAMING PLUS,
                      MS-7B28|1.X H310M GAMING PLUS, MS-7B28|3.X H310M GAMING ARCTIC,
                      MS-7B22|3.X B360 GAMING ARCTIC, MS-7B23|1.X B360M MORTAR
                      MS-7B23|2.X B360M MORTAR Titanium MS-7B23|3.X B360M BAZOOKA PLUS
                      MS-7B16|1.X B360 GAMING PRO CARBON MS-7B16|1.X H370 GAMING PRO CARBON
                      MS-7B24|1.X B360M BAZOOKA MS-7B24|1.X H370M BAZOOKA
                      MS-7B24|2.X B360M PRO-VDH MS-7B33|1.X H310M PRO-VD
                      MS-7B33|1.X H310M PRO-VH MS-7B33|1.X H310M FIRE
                      MS-7B33|1.X H310M WIND MS-7B33|1.X H310M NANO
                      MS-7B19|1.X B360M GAMING PLUS MS-7B30|1.X B360M-S01
                      MS-7B53|1.X B360M PRO-VH MS-7B27|1.X H310M PRO-VHL
                      MS-7B31|1.X B360I GAMING PRO AC

                      MS-7B78|1.X X470 GAMING PRO CARBON MS-7B78|1.X X470 GAMING PRO CARBON AC
                      MS-7B79|1.X X470 GAMING PRO MS-7B79|2.X X470 GAMING PLUS
                      MS-7B77|1.X X470 GAMING M7 AC

                      Comment


                      • #12
                        Originally posted by MrTrumpz View Post
                        Okay, so I have the serials:
                        But they all start with the same 8 digits:
                        18030139 (they all end sequentially with 99[X] where [X] increases by one number)
                        All modules are installed properly "[x][_][x][_][CPU][_][x][_][x], where [x] are populated"
                        i9 7900x Quad Channel.
                        That's the right serial numbers.
                        We'll run your system set up with the engineering team, and will follow up with you with the results.

                        Comment


                        • #13
                          So I'm guessing there are more updates that need to be done. Considering the results yielded the same results as I did. I understand gskill RGB software is still in beta stage so it isn't complete. Can I get some sort of ETA of when my mainboard will actually get support?
                          Last edited by MrTrumpz; 04-06-2018, 01:07 PM.

                          Comment


                          • #14
                            We've already reported the issue to MSI. Seems like MSI still has some updating to do on the Mystic Light software with the X299 motherboards.

                            For MSI X299 motherboards, we recommend using the Trident Z RGB lighting control software for memory lighting control.

                            Comment


                            • #15
                              What's up with a new/updated version of your Trident Z RGB software? It hasn't been updated in 6 months!!!

                              Comment

                              Working...
                              X