Problems with G.skill Neo

[Sirruff]

Hello everyone, Kinda a noob computer builder here, and super daft when it comes to figuring out issues when something arises. First, let me put my computer stats because I am sure those questions will come up.

MoBo: Asus ROG Crosshair VII Hero (Wi-Fi) ATX AM4 x470
CPU: Ryzen 7 3800x
GPU: EVGA FTW3 RTX 2080ti

I would put the storage drives on here but I don't think it's important.

I was running a 16 gig (2x8) kit of trident z RGB at ddr4-3200 while I waited for the Trident Z Neo. I had no issues running that RAM at 3200 speed. Now I have the Trident Z Neo 32gig (2x16) kit clocked at 3600 speed. My problem is, that I CANNOT run this new kit at anything other than 2133 speed. When I try and run it any higher it sends my computer into a boot loop, bad enough to where I don't even get a screen to enter bios, I have to hit the safe boot button so I can enter into bios and change the settings back.

Any help on this issue would be fantastic and greatly appreciated.

[diashock]

I also have an issue similar to this one.

On my X570 I AORUS Pro Wifi (Mini-ITX board), with a 3700x & the F4-3600C16D-32GTZNC Trident Z Neo.

No post & stuck in an endless bootloops.

Only solution was to run the RAM with the XMP Profile at a lowered clock speed (35.33 multiplier rather than 36.00).

G.Skill hasn't replied after I posted my specs, while Gigabyte suggested some SOC voltages which didn't work either.

[GSKILL TECH]

Are you guys using the latest BIOS?

Sirruff Modules are in A2 B2?

Try each module individually to see what each can do on it's own, that may give us a better idea of what is going on.

[J Gilmore]

Did you ever find a resolution to your issue?

I'm also running Trident Z Neo on X470 and am experiencing similar problems. Cannot cold-boot on any settings (including XMP) except the default 2133 DDR speed