Announcement

Collapse

UNDER CONSTRUCTION: G.Skill Forum

Hello Everyone

The G.Skill Technical forum will be under construction during the month of February. There may be random down time, so we sincerely appreciate your patience and cooperation during this time. We are excited to bring you a more interactive forum to share information. For any technical assistance or issue that may require more attention, please contact us directly via other methods such as email, telephone, social media, NewEgg Chat, and more. Support is available through any avenue you can reach us.

ustech@gskillusa.com
techsupport@gskill.com


We hope for a quick and smooth transition

Thank you for your understanding

GSKILL SUPPORT
See more
See less

Big Failure - Did I use the Correct Memory?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Big Failure - Did I use the Correct Memory?

    Hi GSkill Tech,

    I built my wife a new PC for Christmas. It worked great for about a week and then Win10 started acting up. It finally got to the point that I could not even reinstall windows.

    I then tried memtest86 which has shown over a million errors in 4 passes!

    Before I RMA and return it I thought it would be good to confirm that the memory I used is proper for my application. It is not on the GSkrill list for my motherboard nor is it on the MSI list of my motherboard. However it seemed to meet all the required specs at the time of purchase as I understood them. She is only using it for office type applications and no overclocking.

    Memory used: 1 stick (8GB) DDR4 F4-2400C15S-8GNT http://www.gskill.com/en/product/f4-2400c15s-8gnt

    Motherboard: MSI B250M PRO-VD https://www.msi.com/Motherboard/B250.../Specification

    CPU: Intel KabyLake Pentium G4560 https://ark.intel.com/products/97143...Cache-3_50-GHz

    Thanks for any assistance you can offer.

    Cheers,
    Rod

  • #2
    Do you have the latest BIOS for the motherboard?

    If you only have one module, it will be more tricky to troubleshoot. If you do not have another module to test with, send the memory in for RMA exchange to see if you get a different result.
    Are you an overclocker? Have screen shots of your OC results? Please post and share your OC experience!

    The new G.Skill Overclocking Section!

    http://www.gskill.us/forum/forumdisplay.php?f=43

    Comment


    • #3
      Hi GSKILL TECH,

      I only have the one RAM stick so I have just submitted a RMA.

      Thanks very much for your prompt reply and I wish you a very Happy New Year.

      Cheers,
      Rod

      Comment

      Working...
      X