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What do I have to do to get an RMA around here?

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  • What do I have to do to get an RMA around here?

    G.Skill,

    I have repeatedly emailed you requesting an RMA number for faulty ram which I have and still no reply. Am I doing something wrong?

    I filled out an RMA request form and sent it (as an attachment) to rma@gskill.com requesting that my memory is tested for faults.

    If I stick it in my computer one/both modules cause constant BSODs and fail memtest after few passes. I have two more of the exact same modules which work perfectly - even in the same slots. I bought the same G.Skill ram again for 8GB as I do a lot of professional audio work and need the extra resources.


    There is no doubt in my mind that the memory is faulty!

    Please advise?

    Many thanks!

    Tom

  • #2
    rma@gskillusa.com is the correct email for USA requests.

    Once you email the request form to us, we will issue you the RMA number and also the return procedures.

    Thank you
    GSKILL TECH

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    • #3
      And for the UK?

      I am from Britain...

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      • #4
        Email directly to otis@gskill.com and ustech@gskillusa.com (me). If you do not get a response within 48 hours, let me know and I will get on them.

        Thank you
        GSKILL TECH

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        • #5
          Thank you very much I will try those now.

          Cheers

          Tom

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