Bad stick of memory?

[x3r0a1m]

Ok, first of all. Not exactly all the information you need. But I have the statistics of all my computer, it is not retail I custom built it. Below are screen shots.

ok, the problem I am having is I bought 4g ram, F2-6400CL5D-4GBPQ is the model, one stick of ram is good the other one is bad. I have done several test on both checked all my sockets all the same results. The same stick keeps reading bad, the other one is fine and works miracles. How do I go abouts to exchanging this bad stick of ram? I bought it from newegg.com I have proof of purchase if need be.

[G.SKILL]

would you like to install them on slot 2 and 4 to run in dual channel mode?
and if you want to RMA with us, please fill out the RMA form on our website and return it to rma@gskill.com
we'll deal with it
thanks


G.S

[x3r0a1m]

would you like to install them on slot 2 and 4 to run in dual channel mode?
and if you want to RMA with us, please fill out the RMA form on our website and return it to rma@gskill.com
we'll deal with it
thanks


G.S

I don't know what you mean by would I like to install them on slot 2&4 to run in dual channel? .. I want them both to work so that I have 4g of ram so I can indeed multitask in Vista, cause right now it is painstaking tabbing through multiple windows w/ only 2g of ram

If I can not get this stick of RaM to work I would like to RMA with you, one thing where can I find the RMA website at? I looked but could not find it. Thanks much.

[G.SKILL]

in CPU-Z, we saw you install 2 sticks in slot 2 and 3, which would not enable dual channel

and for the RMA form, you could find here:
http://newgskill.web-bi.net/bbs/view..._Download&no=2

or directly download from here:

http://gskill.com/RMA_FORM.doc


thanks


G.S

[x3r0a1m]

in CPU-Z, we saw you install 2 sticks in slot 2 and 3, which would not enable dual channel

and for the RMA form, you could find here:
http://newgskill.web-bi.net/bbs/view..._Download&no=2

or directly download from here:

http://gskill.com/RMA_FORM.doc


thanks


G.S

I see what you are saying now. Could this be the cause of the Blue screen I was getting and the random errors with random programs constantly. So installing on slots 2&4 will fix the issue, can this be the same as using 1&3?

[G.SKILL]

slot 1+3 and slot 2+4 both can enable dual channel
thanks


G.S

[x3r0a1m]

slot 1+3 and slot 2+4 both can enable dual channel
thanks


G.S

Ok, all sounds good, I have the form filled out ready to send in.. Just one question.. I bought the pack that came with 2 2gig rams, if only one is bad, do I have to send back both or just the one that is bad?

[G.SKILL]

we'd recommend you to send back both sticks, because we always test one pair together
if you only send back one stick, it is still acceptable
but we can't be 100% sure if the one would match your original one
thanks


G.S